Would you believe that you can make serious strides towards living a better life just by learning to shut your mouth?
No, I’m not talking about the standard “you have two ears and one mouth” fare. I am referring more to the reasons why it is sometimes better to listen than to talk.
People tend to innately come from the standpoint that they know the answers to any given situation. Not in a “I know everything” kind of way, but rather the fact that people just naturally gravitate towards the view of any given situation that they are personally most comfortable with.
If someone starts talking about how proud they are of their children, it is all but instinctive for us to immediately start talking about our own children.
When someone starts chatting about what is going on at their job, our point of reference immediately turns to our own job, and we compare our situation to that of the person talking, and then usually voice those comparisons.
As one of your friends starts either complaining or singing the praises of their spouse, your thoughts instantly turn to comparing your own spouse to what is being discussed, and you interject your opinion into the conversation as soon as the chance arises.
Now, there is nothing inherently wrong with using our own experiences and points of reference as a way of participating in any given conversation. In fact, that is part of the conversation process. However, something else happens that should not be a part of the conversation:
You stop listening to what the other person is saying!
Yes, you heard the words that came out of their mouth; you must have done that in order to think of your own frame of reference. However, by thinking about your own life in order to formulate a response, you are not considering the other person and how you may be able to help them, or possibly even learn from them.
Here are some exchanges to illustrate:
Person 1: My husband is being a jerk and he hasn’t mowed the lawn in weeks. Person 2: My husband is slacking off, too! He won’t even get off the couch anymore on Sundays, and I can’t remember the last time he took the kids to the park!
Person 1: I am so excited – I just got a promotion at work! Person 2: Congratulations! Things are going really well for me at work, too, and I might be getting a raise.
Person 1: I just read an article about how effective blueberries are for helping your memory. Person 2: That’s good to know – I love blueberries. I’ve been reading a lot of articles lately myself, and I’ve learned some interesting things about cooking.
Now, if you’ll forgive my obvious lack of screenplay writing ability, can you pick out one thing that happened with Person 2 in every single one of those exchanges?
In each instance, Person 2 found a way to relate what was said to their own life, rather than simply talking in a more in-depth manner with Person 1 about the original subject.
Let’s try something that might work better:
Person 1: My husband is being a jerk and he hasn’t mowed the lawn in weeks. Person 2: Do the two of you have an agreement that he is going to mow the lawn every week? If so, have you asked him why he isn’t doing it? Maybe the two of you can work something out.
Person 1: I am so excited – I just got a promotion at work! Person 2: That is great news! Tell me about your new position. How will your responsibilities change?
Person 1: I just read an article about how effective blueberries are for helping your memory. Person 2: I’m sure lots of people could benefit from that knowledge! Did the article give more details as far as the quantities of blueberries that you should eat, or if there is a special way to prepare them?
In each of these scenarios, by not immediately turning the conversation around to be focused on them, Person 2 has accomplished at least one of two things:
- They have shown an interest in what is going on with Person 1, thus helping them to feel better about their situation – a favor that will likely be reciprocated by Person 1 in the future.
- They have opened up a learning opportunity for one or both of them. By asking Person 1 for more details, Person 2 is allowing more focus to be put on the original issue that was raised, thus furthering the potential learning that may come about as a result.
Now, you may argue that these types of conversational exchanges would only take place in a 30-year old episode of ‘Leave it to Beaver‘, but this isn’t a lesson in conversation, but rather a lesson about Intent.
If your intent is to keep an open mind and focus on the person that you are speaking with, you will at the very least help them out more, and likely gain more of their respect and admiration in the process. Who doesn’t want a confidant who will always listen with a caring ear?
In addition, by intending to fully focus on what they are saying, the old adage “two heads are better than one” kicks in. Instead of one person with a problem or a success to voice their opinion about, there will be two heads participating in either finding a resolution or celebrating the good fortune.
Besides, even if you are only going to use the power of your two heads to find a way to make the lazy, non-lawn mowing husband rue the day he was born, you’ll be better at doing that if you are both actively participating in the conversation! π
This post was inspired by the teachings of the book ‘Life on Purpose – Six Passages to an Inspired Life‘ by Dr. Brad Swift. See the Life on Purpose category for all posts discussing the topic of living a consciously created life!
Aaron:
Great post! Imagine what it’s like for a deaf person to communicate with a hearing person by lip-reading their lips and staying focused! A friend of mine wrote about his experience with me when we had breakfast. It is here:
https://www.stephenshapiro.com/2006/08/04/listeningwithout-hearing/
Cheers!
Dear Aaron,
THANK YOU!
This is a fantastic article and you hit the nail on the head!
I’ll put this into practice immediately.
π Patricia
Excellent article! It is true, many of us fall in to the trap of not listening. You gave some great examples on how we can improve our listening skills.
I love it, thank-you!
Stephen,
Wow, what a great related piece to further send home the message that this post delivers! Thank you SO much for sharing that.
The last line in that post say it all!
Thanks for the positive feedback, Patricia!
I’m truly grateful that this is something that can be an immediate benefit for you, as well as others.
That’s what its all about! π
Mark,
You are most welcome! I’m glad you liked it.
And much obliged for enjoying the examples. I was really feeling like a playwright with writer’s block for awhile there when I was trying to come up with real-world examples that would get the message across! π
I loved your post – I’ve been practicing this for some time now, and while I’m successful with it most of the time, I find that when I’m feeling needy or “off” for whatever reason, I tend to fall back into talking about myself. It’s good though that at least after a few rounds of these selfish back-and-forths that I realize what’s going on and I deliberately get silent – forcing myself to listen intently. This act almost always syncs me back to the person, getting my in tune with them, and oftentimes making myself feel better for being a better friend.
David,
Then you are already on the path to success, because you’ve seen this technique in action, so you know that it works.
One of big reasons why people don’t follow through on any given self development concept is because even though it looks good on paper, without irrefutable evidence, they can’t quite silence their inner belief that positive steps down a certain path are even possible.
Since you’ve already experienced the fact that this concept holds water, you are well-armed to start using it sooner in conversations than you have in the past, and that benefits everyone involved. π
Ben Franklin advised, “Speak only when it might benefit yourself or others.”
Short and sweet, but try telling that to a middle schooler. Ha!
Chris
Chris,
You are right on both counts!
Speaking only when it would benefit others is good advice, but at the same time, a certain level of maturity is certainly needed before one can internalize and practice that concept! π
Hi Aaron,
This is probably the most valuable thing anyone could ever write about! Great post! People are in general, terrible listeners. So many people think it’s a mystery of how to make friends and have others like you…it’s simple….listen to them…really listen and think about what they are saying. π
Thanks for the positive feedback, Christy!
One of the things that I strive to do is to “be aware” of my life so that I can enjoy every moment, and practicing the fine art of actually listening when people speak is a part of that. It’s amazing what you can learn when you start paying attention! π
Heh. Easy to talk, hard to do. I remembered when my friends have a problem, I do listened but after few minutes… I do what normally people do, talking about themselves.
… Easy to say, hard to implement.
Abdul,
It has been said many times that identifying the problem is 50% of the solution, so that is a good place to start.
After that comes the practicing part. Before you know it, it will be second nature to you! π